Privacy policy

This Privacy Policy explains how TRUE TECH TRADING CO. L.L.C ('TrueTechStore', 'we', 'us', 'our') collects, uses, discloses, and protects your personal information when you visit our website, use our mobile application, or otherwise interact with us.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from your interactions with our products.

• Account information: name, email address, phone number, delivery address, and password.
• Order information: products purchased, order history, shipping details, and payment confirmation (we do not store your full card details — these are handled by our payment provider).
• Usage information: products you view, searches you make, items you add to your cart or wishlist, and pages you visit — used to show you relevant products and improve our catalog.
• Device and technical information: IP address, device type, browser or app version, and general location, collected automatically for security and performance purposes.
• Communications: messages you send us through WhatsApp, email, or our contact form, including any details you share about a product enquiry.

2. How We Use Your Information

• To process and deliver your orders, and to communicate with you about them.
• To create and manage your account.
• To respond to your questions and provide customer support.
• To show you products, categories, and recommendations that may be relevant to you, based on your browsing and purchase activity.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with our legal and tax obligations.
• To send you order updates and, where you have agreed, occasional offers — you can opt out of marketing messages at any time.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. You can control cookies through your browser settings; disabling some cookies may affect how parts of the website work.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate our business, such as payment processors, delivery and courier companies, and hosting providers — only to the extent needed to perform their service.
• Authorities or third parties where required by law, regulation, or legal process.
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to this Privacy Policy.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. You can update most of your details directly from your account, or contact us using the details below to exercise these rights.

7. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or app after changes take effect means you accept the revised policy.

Contact Us